Shipping Policy

Christmas Delivery Deadlines

Want your order to arrive before December 25? Place your order by the deadlines below. These dates apply to domestic U.S. orders only.

Expected Delivery Before December 25*

Standard Shipping: December 14 by 12 PM EST
Priority Shipping: December 16 by 12 PM EST
2-Day Shipping: December 21 by 12 PM EST
Overnight Shipping: December 22 by 12 PM EST

APO/FPO/DPO Addresses: To allow time for processing and shipping, please place your order by November 2 for the best chance of Christmas delivery. Shipping deadlines vary by service, and delivery dates cannot be guaranteed.

International Orders: International shipping times vary by destination and service. We recommend ordering as early as possible, ideally in November or early December. Not sure when to order? Contact our Customer Care team for guidance.

*Holiday delivery dates are estimates and cannot be guaranteed. We recommend ordering early to avoid delays

U.S. Shipping

Choose one of our shipping options at checkout:

Standard Delivery: Estimated 3-7 business days (Free for Orders $25+, or $6.99)
Priority Delivery: Estimated 2-4 business days ($12.99)
Two-Day Delivery: Estimated 2 business days ($19.99)
Standard Overnight: Arrives the next business day (cost quoted at checkout)

Tip: Orders must be in by 12:00 PM EST for same-day shipping.

Free shipping on all recurring subscription orders. Please note: the initial order does not qualify for free shipping.

International Shipping

Worldwide Shipping: 7-21 business days!

As you proceed through checkout, the website will give you a shipping quote for your order. Payment will not be processed until you submit your order.

Canada & EU Only: All shipments are shipped Duties, Customs, & Taxes paid.
We have suspended shipments to the following countries at this time: Brazil, Russia, Dubai/United Arab Emirates, Bahrain, Qatar, Iraq, and Kuwait. We apologize for any inconvenience this causes, and appreciate your understanding.
For all other countries, we recommend checking with your country’s customs office to understand any applicable duties, taxes, required documents or licenses, and whether a customs broker may be required to import your order.

** PLEASE NOTE: We do not offer Free International Shipping

Bulk Shipping Policy

Typically ships within 4 days. Please note there may be an extra carrier fee charge for bulk items. If applicable, this fee will be automatically applied at checkout.

Return Policy

U.S. & International Returns

100% Money-Back Guarantee* within 90 days!

Opened or used products? No problem! Refund based on remaining product
After 90 days? We’ll credit your account.
Use our return portal or chat with us for help!

*Shipping Costs are non-refundable

Wholesale/Professional Returns

Approval Required: 20% Restocking fee applies
Shipping for returns is on you. Shipping Costs are non-refundable
Notify us within 10 days of delivery for defects.
List your name, email address and order number in the return.

Questions? Please contact us!

Wholesale: 1-888-912-6293
Email: wholesale@planttherapy.com
Hours: Monday-Thursday 6:00 AM - 5 PM. and Friday 6:00 AM to 4 PM.

Bulk Returns

No returns or exchanges for bulk orders
Quality concerns? Contact our wholesale team within 10 days.